Help and support
Frequently asked questions
Journaling
How do I create a journal entry?
You can create a new entry from the journal screen at any time. Each entry can include written notes, photos, audio recordings with transcription, and file attachments.
Can I lock or protect my journal?
Your journal is protected by your account login. You can also enable device level security such as Face ID, Touch ID, or passcode if your device supports it.
How do I download my journal?
You can download your journal in three ways:
- When you complete a pregnancy or postpartum stage, you will be prompted to download your journal as a keepsake
- From the journal screen, using the more options menu
- From Settings under Data and exports
Downloads are provided as a single ZIP file containing your entries and all uploaded media in their original formats.
Tracking tools
What can I track in Alongside?
Alongside includes pregnancy tracking tools such as week by week guidance, symptoms, kick counting, and glucose tracking, as well as general wellbeing tools like mood, sleep, and activity. You only see tools that are relevant to your current stage.
Can I turn tracking features on or off?
Yes. Alongside adapts based on your journey and preferences. Certain tools appear or disappear depending on whether you are pregnant, postpartum, or journaling outside of pregnancy.
How do I log symptoms or data?
Tracking is lightweight by design. You select what you want to log, tap to record it, and move on. There are no forced daily check ins.
Tone and content controls
What are tone controls?
Tone controls let you choose how language appears throughout the app. This includes how guidance, prompts, and updates are written.
How do I change the tone?
You can adjust tone at any time in Settings. Options include more neutral or more gentle language depending on what feels right for you.
Can I hide certain topics or reminders?
Yes. You can hide specific topics and turn off content that feels difficult or triggering. This includes week by week updates and other reminders that may not be appropriate for your situation.
Notifications
Does Alongside send automatic notifications?
Alongside keeps notifications to a minimum. You will not receive celebratory or milestone notifications unless they are appropriate to your journey.
Can I turn notifications off completely?
Yes. You can manage or disable notifications at any time through Settings or your device preferences.
Events and sharing
What does sharing mean in Alongside?
Sharing in Alongside currently refers to events and appointments. You can create events such as scans or appointments and share them via calendar style invites.
Can I share journal entries or memories?
Not yet. Sharing journal entries and moments is planned for a future release and will always be optional.
Data and privacy
Where is my data stored?
Your data is stored securely and encrypted. We do not sell or share your information.
Who can see my journal entries?
Only you. Journal content is private by default and cannot be viewed by anyone else.
What happens when I download my journal?
Your journal is downloaded as a ZIP file.
- Text entries are included as text files
- Photos, audio recordings, and attachments are included in their original formats
- Files are organised by date
This allows you to keep a complete offline copy of your memories.
Account
How do I create an account?
You can sign up using email or supported sign in options when you first open the app.
How do I delete my account?
You can delete your account from Settings. This permanently removes your data from Alongside.
Can deleted data be recovered?
No. Once an account is deleted, data cannot be restored. We recommend downloading your journal before deleting your account.
Contact us
Or email us directly:
[email protected]Crisis and emergency resources
If you're in crisis or need immediate support:
- •Emergency: Call 000 (Australia) or your local emergency number
- •Lifeline: 13 11 14 (24/7 crisis support) - lifeline.org.au
- •PANDA (Perinatal Anxiety & Depression): 1300 726 306 - panda.org.au
Pregnancy and baby loss support
- •Red Nose Grief and Loss: 1300 308 307 - rednose.org.au
- •SANDS (Stillbirth and Neonatal Death Support): 1300 072 637 - sands.org.au
- •Bears of Hope: bearsofhope.org.au
You are not alone. Support is available, and you deserve compassionate care.